Tenant FAQ

To view our current selection of residential properties, please visit our Residential Availability Page. Here, you'll find detailed listings, including single-family homes, townhomes, and other residential options. Each listing provides essential information and allows you to schedule viewings or inquire further.

For commercial property options, including retail shopping complexes, please go to our Commercial Availability Page. This page features available commercial spaces, and you can request more information or arrange property tours directly through the listings.

To schedule a property viewing, follow these steps:

Go to the property listing, select the property you want to view, go to "View Details," and click "Schedule Showing."

To explore one of our available properties, first check the property details on our website. For residential properties, we encourage you to drive by and evaluate the exterior. If the property is occupied, please do not disturb the current residents. After your drive-by, you can schedule a viewing through our website. For commercial properties, contact us to arrange a tour.

Yes, we require a non-refundable application fee of $45.00 per adult applying to reside in the rental property. Each applicant must complete an application to be considered.

The criteria for application approval are detailed on our website under the Rental Criteria section. This includes factors such as credit history, income verification, and rental history.

Yes, a refundable security deposit is required. The amount typically equals one month's rent but may vary based on the application outcome and property specifics.

Yes, all properties managed by New Excel Asset Management require a written lease agreement. Our standard lease term is one year, but shorter terms may be available upon request.

To terminate your lease, provide written notice to New Excel Asset Management at least thirty days before your intended move-out date.

Please notify us as soon as possible if you need to move before your lease expires. We will assist in finding a replacement tenant to minimize your liability.

No, sub-leasing is not permitted without written consent from New Excel Asset Management.

No, you cannot be forced to move before the lease ends unless you violate the lease terms. The lease remains in effect until its expiration.

Rent is due on the 1st of every month; payments received after the 3rd incur a late fee. Rent can be paid online through the tenant portal or via other accepted payment methods.

We encourage online payments via ACH for free. Contact us for more information.

Utility responsibilities are outlined in your lease. Contact utility providers as soon as you move in to transfer accounts to your name.

Installation of cable or satellite TV depends on the property. Please contact us for specific property guidelines.

No modifications are allowed without written permission from us. This includes painting or structural changes.

Submit non-emergency maintenance requests through the online tenant portal. For emergencies, call our on-call maintenance service.

Emergencies include fire, gas leaks, and severe water leaks. For these issues, call 911 first, then contact us.

Yes, if maintenance issues are due to resident damage or neglect, you may be charged. Missed service appointments may also incur a fee.

Residents must change heating filters, maintain smoke and CO detectors, and handle minor issues like unclogging pipes.

Yes, tenants must carry renter’s insurance with at least $100,000 in liability coverage and name New Excel Asset Management as an interested party.

Yes, with proper notice, the landlord or our representatives can inspect the property. This may be required for maintenance or compliance purposes.

We provide excellent service with a focus on sustainability and responsiveness. Our team is committed to effective communication and tenant satisfaction.

No, the security deposit covers potential damages and cleaning and cannot be used for rent.

Late fees are applied as per our policy and cannot be waived. All tenants are treated equally under our fair housing practices.

Provide a 30-day written notice before moving out. On your last day, leave keys and garage door openers in the property. We will inspect the property and return your deposit within 30 days, minus any deductions for damages or unpaid fees.

All individuals 18 years and older who will occupy the property must complete a lease application and be listed on the lease agreement.

With proper notice, we may enter the property for inspections, repairs, or to show it to prospective tenants or buyers.

Contact us as soon as possible if you need additional time. We will work with you to avoid eviction if you communicate proactively.

Late fees incentivize timely payments and cover the additional work involved in handling late rent. They help ensure prompt rent collection and property management.

These charges cover the administrative costs and effort involved in managing overdue payments.

This is a legal notice indicating that rent is overdue and that eviction proceedings may begin. Contact us immediately if you receive this notice to address any issues.